Is your Field Service organization world class?

Need help with your Field Service operations?

Want new ideas to reinvigorate your organization?

  • Product Failures
  • What Customers Want
  • Customer Advisory Boards
  • Customer Loyalty
  • Competition
  • Servicing Competitor’s Products
  • Your Brand
  • Not Just “Break/Fix”
  • Plan Ahead and Be Prepared
  • You Can’t Get What You Don’t Measure
  • Engineering Change Orders
  • Reverse Logistics
  • Cost of Downtime
  • Outsourcing
  • Environmental Stewardship
  • Counterfeit Parts
  • Billing for Services
  • Maintenance Contracts
  • International Supply Chains
  • Trunk Inventories
  • Inventory Turns
  • Mergers and Acquisitions
  • Refurbishments
  • Talent Acquisition and Retention
  • FSEs vs. FSRs
  • International Field Service
  • Training
  • Internal Customers
  • Executive Sponsorship
  • Information Technology


Get 42 Rules for Superior Field Service Now on Amazon


Field Service Consulting

We offer a comprehensive evaluation of your Field Service operation to determine where to make improvements and establish profitable operations. Field Service can be key to customer loyalty and considerable margins. We determine:

  • Where process improvements can be made and Field Service offerings can be expanded
  • How to improve customer satisfaction and loyalty
  • How to attract and retain the best FS talent
  • How to improve profitability in the short and long term



Train Your Teams to Deal with Counterfeit Parts

July 18, 2014 – Your field service techs are key when it comes to recognizing and dealing with counterfeit parts. Counterfeit parts can have significant impact on equipment operations or may cause safety hazards and endanger lives. For example, a counterfeit part installed in military or commercial aircraft may cause malfunctioning of other systems and result in deteriorated performance or even loss of the aircraft.

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The 6 Top Field Service Books for Service Managers and Business Owners

September 198, 2014 – If you’re looking for a book specifically geared toward the field service industry and addresses its specific problems and challenges, 42 Rules for Superior Field Service is the book for you. Rosemary Coates and Jim Reiley offer insights based on real world experience with a combined 50+ years of involvement in the field.

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